FAQs
Orders & Shipping
What currency are your prices listed in?
All prices are listed in USD (United States Dollars).
When will my order ship?
Orders are typically processed within 24 hours.
During launches, pop-ups, or high-volume periods, processing times may be slightly extended.
Once your order ships, you’ll receive a confirmation email with tracking information.
How long does shipping take?
U.S. Orders
Once shipped, most domestic orders arrive within 5–7 business days, depending on your location.
West Coast orders may take up to 8 business days.
International Orders
International delivery typically takes 7–14 business days, depending on customs and local carriers.
Please note that international customers are responsible for any duties or import taxes required by their country.
Can I cancel or modify my order?
Orders may be canceled or updated before they ship.
If you need to make a change, please contact us as soon as possible at info@langston1993.com.
Once an order has shipped, we’re unable to cancel it, but eligible items may still be returned according to our return policy.
I entered the wrong shipping address. What should I do?
If you notice an address error, please email us within 24 hours of placing your order.
While we’ll always do our best to help, we cannot guarantee address changes after an order begins processing.
The House of Langston is not responsible for packages delivered to incorrectly entered addresses.
Returns & Exchanges
What is your return policy?
We want you to feel confident shopping with The House of Langston.
You may request a return within 30 days of delivery. Items must be unworn, unwashed, in their original condition, and have the original tags attached. Proof of purchase is required.
To start a return, email info@langston1993.com with your order number. Please contact us before sending anything back.
Final-sale items and gift cards are not eligible for return.
Can I exchange an item for another size or color?
We do not offer direct exchanges. To get another size, color, or piece, please request a return and place a separate order for the item you want.
New orders are subject to availability.
Who pays for return shipping?
Customers are responsible for shipping costs on standard returns.
If your item arrives damaged, defective, or incorrect, we’ll cover return shipping and arrange a replacement or refund at no additional cost to you.
When will I receive my refund?
Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method within 5–7 business days, depending on your bank or card issuer.
What if my item arrives damaged or incorrect?
Email info@langston1993.com immediately with your order number and photos of the issue. We’ll work with you to make it right.
Customer Care
How can I contact The House of Langston?
For questions regarding your order, shipping, sizing, or anything else, please contact us at:
Including your order number helps us assist you faster.
Our team will get back to you as soon as possible.
The Dream Merchant Guarantee
At The House of Langston, every piece is designed with purpose.
We believe clothing can be more than something you wear — it can reflect who you’re becoming.
That’s why we stand behind both our craftsmanship and our community.
What You Can Expect
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Quality Inspected Pieces
Every order is carefully reviewed before shipment. -
Secure Checkout
Your payment information and personal data are always protected. -
Honest Customer Care
If something isn’t right, we’ll work quickly to make it right. -
Thoughtful Production
Many THOL releases are produced in small batches to maintain intentionality and quality.
When you shop with The House of Langston, you’re not simply purchasing apparel — you’re becoming part of a community built around purpose, affirmation, and the pursuit of dreams.
Protect Your Dreams By Any Means.